Frequently Asked Questions About Our Services
How does the Multifamily Utility Solutions’ (MUS) service work?
Getting started with our Free Assessment is simple: send us a list of your properties (name, full address, and unit count). We’ll review your broadband agreements, assess resident services, and deliver clear recommendations to unlock new revenue and support your long‑term goals. After we align on your objectives, MUS will negotiate with providers, secure competitive proposals, and, if you approve, manage the contracting process through ready‑to‑sign agreements—while you retain full control and final approval.
Once your broadband revenue is optimized, we’ll conduct a follow‑up review to uncover additional value—such as rooftop cellular leases, utility and water savings, solar options, and waste‑management efficiencies. Our vetted partners also provide complimentary initial assessments based on your community’s size and location, so you can explore new savings with no obligation. And because your time is valuable, our turnkey process is designed to be seamless and low‑effort from start to finish.
How much does Multifamily Utility Solutions service cost?
Multifamily Utility Solutions works on a performance-only model: we’re paid a percentage of the new revenue we generate for your properties—only after you’ve signed an agreement and received payment. As your portfolio of revenue-producing agreements we broker for you grows, your commission rate decreases, so the more you earn, the more you keep. Our interests are fully aligned with yours, and our trusted utility partners follow the same success-based approach.
Why do I need an Access Agreement when the broadband company is already providing service at my property?
Even if a previous agreement exists, it may have expired —meaning your property could be missing out on valuable services and potential revenue. To ensure residents stay connected, broadband providers need your authorization to access your property.
Watch this brief video to learn how this process benefits your community:
Does the agreement mean I am obligated to pay for broadband service for my tenants?
Not all agreements are created equally, and most don’t require you to cover internet or video service cost for your residents—unless you choose to offer this as an amenity. While adding internet or video as a perk is entirely optional, you’re never obligated to do so.
Even if your residents handle their own subscriptions, broadband providers must still obtain your permission to access your property and serve them. This property access holds real value. Multifamily Utility Solutions will work to ensure you maximize every dollar of it.
How do I know if there is already an agreement in place if I didn’t sign one when I purchased the property?
When a property is initially set up for broadband service, permission is typically granted by the owner at that time. But if those critical access agreements aren’t properly documented, they can be lost, expire, or revert to short auto-renewal terms. The good news is that these agreements usually stay with the property, even when ownership changes. Most also include an assignability clause, which helps protect continuity over time.
Our process starts by confirming whether an access agreement already exists for your property. If one is in place, we’ll quickly obtain a copy for your records. If not, we’ll begin negotiating a new agreement tailored to your investment strategy and management goals for each community.
How does the Property Owner make money?
There are several ways to earn additional income from your property’s broadband access. If residents pay providers directly, you can receive an upfront Door Fee (signing bonus) and/or ongoing revenue share based on what residents pay. You can also purchase internet and video in bulk, then include it in rent or a Technology/Amenities Addendum at a margin over wholesale. Multifamily Utility Solutions will help you compare these options and design the most profitable strategy for your portfolio.
What does Exclusive Marketing mean?
Exclusive Marketing means you agree to actively promote one chosen provider for your property across the channels you control—such as move‑in packets, leasing office displays, and onsite signage. You can’t restrict outside outreach like direct mail, but you can feature your selected partner as the preferred provider in your community. This is not the same as granting exclusive service rights; other approved providers may still operate on your property. Exclusivity applies only to your marketing efforts.
Can I do this myself?
Just as you rely on trusted professionals for the things that matter most, broadband agreements are best handled by experts who understand the details and protect your interests. That’s where Multifamily Utility Solutions comes in. As a proven partner in broadband agreement strategy, we help property owners and their management companies secure stronger outcomes with confidence. And that’s why we offer a FREE, No Obligation Assessment of your portfolio, and will only expect payment if you sign a broardband agreement which compensates you!
And through our trusted network of specialists in water conservation, utility optimization, solar solutions, and waste management, we deliver added value and savings across a wide range of essential utility services.
How do I get started?
We’d love to connect for a brief, 15–20 minute introductory call—an opportunity for us to get to know your portfolio and investment approach, and to identify the solutions that best suit your needs. During the call, we will also walk you through our proven process, so you can see exactly how we help our clients succeed.